My Helios64 has been running without issue for quite a while -- at least a month.  Now -- no power.  Last logs on the SD card looked to be early in the morning yesterday.

 

D9 is solid amber with battery, flashing without.  No other LEDs on the board are illuminated.  I've removed from the case and disconnected the previously attached drives just in case.  On initial power the fans spin briefly and then ... nothing further.  I've tapped and held various combinations of power and reset, etc -- no change.

 

Can confirm with a voltmeter the original supply is making +12v.

Can confirm a separate known working ATX supply on J10 has a constant +12V and the board shows the same behavior.  Have tried jumpering P15 to force ATX priority -- still nothing.  

 

thoughts?  Is it dead?

 

--T

Hmmm if LED1 is not ON but you sure PSU supply +12V then something is wrong with the board.

 

Please contact us to support@kobol.io for further action. Most likely return the board for repair or exchange.